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Frequently Asked Questions

When you come for your appointment remember to bring the following:

  • Most recent X-rays, MRI’s, CT scans and copies of results and any other relevant information.
  • A list of your current medications and, if possible, previous medications.
  • A Brief Pain Inventory (provided by us) with completed pain scores for the day.

Please remember to take back your X-rays and other materials home after the consultation.

Business hours are from 9.00am to 5:00pm (Monday to Friday).

Please consult with your doctor who organised your procedure, but most procedures are day procedures only.

Please consult with your doctor who organised your procedure, but usually not. It is preferred for procedures conducted either in the consulting rooms or in theatre that arrangements be made prior for transport.

You will be assessed by your doctor and given a treatment plan. Correspondence will also be sent to your referring doctor.

We try to see our patients as soon as practical. We can arrange appointments with another pain specialist within the clinic to meet demand. Certain conditions are triaged as urgent and we welcome discussions with your general practitioner as needed for particular circumstances.

Melbourne Pain Group main practice office is: The Victorian Rehabilitation Centre.

Please see details for all locations (including Google Maps) on our Locations page.

You will need a referral from your medical doctor, either your general practitioner or specialist. If you are insured under Worksafe or TAC, then your claim will need to be validated after the referral has been submitted.

Please ensure you have a current referral, otherwise Medicare may not reimburse that component of your payment.

Private patients will be required to pay on the day. Patients with accepted Worksafe or TAC claims or DVA will not have additional charges levied. Patient will be informed of fees for the consult prior to the appointment.

Yes, consults can be conducted remotely. Typically, the initial consult must be face to face, then subsequent reviews may be conducted via video conference.

Please see the relevant section of our Covid-19 Advisory page.

Any GP or specialist medical practitioner may refer a patient for treatment to Melbourne Pain Group. This can be done by submitting our Patient Referral webform.

Referrals may be also posted to 499 Springvale Road Glen Waverley Vic 3150, or faxed to (03) 8256 0142.

Patients will be contacted by the practice with their appointment details and instructions on what to bring when attending.

Patients will be required to present proof of WorkCover / TAC approvals if applicable, or pay the estimated costs if self-insured or with private health funds upon attendance.

Depending on your demographic you may be referred to Dorset Private Hospital or The Victorian Rehabilitation Hospital. Once the referral is sent to either site you will be contacted for an initial assessment. Please note that for TAC and Work Cover patients there is delay waiting for approvals.

For privately insured patients there may be an Excess payable to the admitting hospital. Depending on the level of cover you have, you may incur some out of pocket expenses. You will be given an Informed Financial Consent (IFC) prior to your admission explaining potential fees.

If you are uninsured you will be required to pay for all costs associated with your procedure.

Work Safe, TAC or DVA patients will not incur any out of pocket costs.

Phone (Glen Waverley): 03 7500 7020
Phone (Pascoe Vale): 03 8583 0979