Please find some of our common frequently asked questions below.

When you come for your appointment remember to bring the following:

  • Most recent X-rays, MRI’s, CT scans and copies of results and any other relevant information.
  • A list of your current medications and, if possible, previous medications.
  • A Brief Pain Inventory (provided by us) with completed pain scores for the day.

Please remember to take back your X-rays and other materials home after the consultation.

Business hours are from 8:30pm to 5pm.

Please consult with your doctor who organised your procedure, but most procedures are day procedures only.

Please consult with your doctor who organised your procedure, but usually not. It is preferred for procedures conducted either in the consulting rooms or in theatre that arrangements be made prior for transport.

Please click the link on Ketamine under Services

You will be assessed by your doctor and given a treatment plan. Correspondence will also be sent to your referring doctor.

We try to see our patients as soon as practical. We can arrange appointments with another pain specialist within the clinic to meet demand. Certain conditions are triaged as urgent and we welcome discussions with your general practitioner as needed for particular circumstances.

You will need a referral from your medical doctor, either your general practitioner or specialist. If you are insured under Worksafe or TAC, then your claim will need to be validated after the referral has been submitted.

Please ensure you have a current referral, otherwise Medicare may not reimburse that component of your payment.

Private patients will be required to pay on the day. Patients with accepted Worksafe or TAC claims or DVA will not have additional charges levied. Patient will be informed of fees for the consult prior to the appointment.

Yes, consults can be conducted remotely. The initial consult must be face to face , then subsequent reviews may be  conducted via video conference.

Any GP or specialist medical practitioner may refer a patient for treatment to Melbourne Pain Group.

Referrals may be posted to 499 Springvale Road Glen Waverley Vic 3150, faxed to (03) 8256 0142 or emailed to manager@melbournepaingroup.com.au

Patients will be contacted by the practice with their appointment details and instructions on what to bring when attending.

Patients will be required to present proof of WorkCover/TAC approvals if applicable, or pay the estimated costs if self insured or with private health funds upon  attendance.

Depending on your demographic you may be referred to Dorset Private Hospital or The Victorian Rehabilitation Hospital. Once the referral is sent to either site you will be contacted for an initial assessment. Please note that for TAC and Work Cover patients there is delay waiting for approvals.

For privately insured patients there may be an Excess payable to the admitting hospital depending on the level of cover you have. In addition you will need to pay the doctors consult fees. You will be given an Informed Financial Consent (IFC) prior to your admission explaining potential fees.

If you are uninsured you will be required to pay for all costs associated with your procedure.

Work Safe, TAC or DVA patients will not incur any out of pocket costs.

The practice may be contacted on the following number – (03) 9566 2733.