Patient FAQs | Melbourne Pain Group

Your questions, answered

Find answers to common questions about referrals, appointments, treatment & payments so you can feel informed before your visit.

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Do I need a referral?

Yes. A valid referral from your GP or medical specialist is required before booking an appointment.

What happens during my first consultation?

Your specialist will review your symptoms, medical history & previous treatments before discussing a personalised management plan.

What should I bring to my appointment?

Please bring your referral, relevant imaging or medical reports, current medication list & Medicare details. Bring insurer approval if applicable.

Can I claim a Medicare rebate?

Eligible consultations may attract a Medicare rebate when you hold a valid referral. Our team can explain the applicable arrangements.

Do you offer telehealth consultations?

Yes. Follow-up appointments may be available via telehealth where appropriate. Initial consultations are typically conducted face to face.

Do you accept WorkCover & TAC patients?

Yes. A valid referral & written insurer approval are required before booking.

What if I need a hospital procedure?

Your specialist will explain the recommended procedure, potential risks & relevant financial arrangements before admission.

How do I book an appointment?

Submit an appointment request online or contact our reception team to discuss the referral process.

Ready to take the next step?

  • Comprehensive pain assessments
  • Individual treatment planning
  • Medication review and optimisation

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